Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence; Provide you with some Added Value Services (AVS) that you request, which are provided by TLScontact for its own account (i.e. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Rules about linking to our site You will find below some useful information and links to help you. You may cancel your registration at any time by informing us in writing to the contact details provided in these terms and conditions. The purchase shall not be deemed final until TLScontact has sent the Customer email confirmation of receipt of the order and has received full payment of the fee for the Service, where such payment is required. Too busy to come to our centre during standard opening hours? All fields are required. When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. You will be contacted by our Visa Application Centre when your passport is ready for collection. Our websites also use Google Analytics, a service which transmits website traffic data to Google servers. We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing. Is stored for only as long as required to process service; If you want to use and track your visa application for free in real time and anywhere, please download it from Track My Application page. 2.2. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours. Keeping you in control By continuing to use this site you are agreeing to our website Terms of Service, Privacy Policy, and the use of cookies. Important notice: Please be aware that the call centre is only for customers who are applying for a visa to Belgium. 17. The Customer therefore agrees not to reproduce or use said studies, designs, models, prototypes, etc. We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . You are not permitted to use it without our approval. 6.1 Online purchase of Services from a TLScontact Centre located in the European Union You also have the right to complain to a supervisory authority in your country or UK. If our provision of the Services or support for the use of our site is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. Where our site contains links to other sites and resources provided by third parties, such as UKVI, these links are provided for your information only. Intellectual property Provision of services You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. Uploading content to our site TLScontact allows some third parties to set and access their own cookies on your device. Introduction Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you; If you purchase services from our site, our Terms of Service apply to the sales. 6. We may use your personal data to: SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. 4. Be genuinely held (where it states opinions). We may share your personal data with companies belonging to TLScontact where it is necessary to process your requests and to provide you with the relevant services. We want to ensure you remain in control of your personal data. If you wish to contact UK Visas & Immigration with a question about your visa application, you can do so by phone or email. HOW DO WE COLLECT YOUR PERSONAL DATA? Will be kept secure and confidential; Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. When we consider that a breach has occurred to these terms of use, we may take such action as we deem appropriate. Update to Settlement Visa Application Process. Will never be used for anything other than to process the requested service; For the best experience on our site, be sure to turn on Javascript in your browser. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact His Majestys Passport Office/UKVI. 3.1 Price of the Service fee of TLScontact for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; Issue of a warning to you; Personal details of people related to you: children, parents, spouse, personal details of inviting party etc. We do not guarantee that our site will be secure or free from bugs or viruses. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. All rights reserved. The aforementioned Data Controllers (our Clients) may, however, use profiling. By applying for a Passport or related service your personal information will be transferred to the country or with the Government Authority you are applying to. Cancellation or suspension of your registration does not affect any statutory rights. If you use our site for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Our trade marks are registered The form should be signed by the applicant in person, the representative for document submission has no right to sign on form. The e-mail address is not made public and will only be used for password reset and application process updates. Complete your application form Travel Insurance that is 100% compliant with the Schengen requirements is mandatory for your visa application. The Customer is reminded that the personal data requested from the Customer is strictly required for the purposes of processing the Customers request for Services which may include, such as set forth in clause 1 here above, the purpose of registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the collection and processing of your passport application, the collection of your DNA sample, the collection and processing of your biometrics enrolment. OVERSEAS TRANSFER OF YOUR PERSONAL DATA Disputes 22. All reproduction of this content in whole or in part is strictly forbidden and is liable to constitute an act of infringement. The Services are provided and supplied for private use. We suggest you read the privacy notice of any website before providing any personal data. Our Visa Application Centre is open for new appointments. Ensure the security of TLScontacts employees, visitors, customers and premises; About Us Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year You are solely responsible for securing and backing up your content. If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. Changes to this Cookies Policy If you want to know exactly what personal data will be collected for the required service, please contact His Majestys Passport office/UKVI for more information. Such payments will be made by TLScontact to the applicant on the presentation of the payment receipt issued by the government of their respective home country for the replacement of such lost or damaged passport. 2019 - 2023 TLScontact. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. Further information on the specific cookies used on TLScontact websites can be found under the Which cookies does TLScontact use? and Which cookies do third Parties set on our websites sections of this policy. TLScontact by your side. Be in contempt of court; Log in to your TLScontact Account. HOW IS YOUR PERSONAL DATA USED? Other Third parties For your protection, please note the following: Watch our video animation for more information: Please dont hesitate to contact us if anyone requests money from you before, during or after your appointment. 2.3. In case you haven't activated your account, thank you for clicking on the link sent to your mailbox. JavaScript seems to be disabled in your browser. Introduction Name Purpose Description Storage Period Payments made by the Customer will not be deemed final until TLScontact has actually received the amounts due. TLS Contact Processing Services Limited will determine, in its discretion, whether a Contribution breaches the Content Standards. Given that subsequent amendments may be made to these Terms of Service, the applicable version on the Customer purchase date shall be the current version displayed on the Website or at the TLScontact Centre. TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. TLScontact This step is mandatory in order to be able to register to your account. TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. By using our website, you are consenting to our use of cookies. TLScontact accepts no liability as to the collection and/or testing of your DNA sample and/or as to the test results, any such Service is performed by an HMPO chosen and accredited laboratory. JavaScript seems to be disabled in your browser. Electronic media data: Video and audio recordings. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural persons performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Cookie settings in Chrome Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer: A Contribution must not: In case of material changes in these terms we will inform you by any appropriate means. Harnessing new technology, we support governments in their digital transformation, helping to improve efficiency and enhance customer service. in particular, we will not be liable for: We strongly recommend you read their privacy notices too (including the information provided in the application forms). We exclude our liability for all action we may take in response to breaches of this acceptable use policy. Before making the payment, you are advised to consult the bank that issued your payment card regarding any charges and interest you may incur by using this payment method. called 3D Secure v2 (3DS v2) that will comply with the new regulation. Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; Welcome to TLScontact UK in Nigeria. The store will not work correctly in the case when cookies are disabled. TLScontact use the following cookies on the websites. Validate who you say you are; If the performance of a Service has commenced with the Customers agreement before the end of the 14-day cooling off period but has not been fully completed by the time the Customer sends notification of his or her decision to cancel within the aforementioned 14-day period, the Customer will be liable to pay all expenses corresponding to the Service provided until notification of the Customers decision to cancel. 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