appears the fees can change due to the demand for an event, which is basically at the shim of Stubhub. 1st set of Buyers got in Saturday with scanned tickets and no problem. All Rights Reserved. Give it a several hours to a day at least for it to appear in your PayPal. You can get up to 3% off when you use a StubHub Coupon Code. Under 'Payment options for selling tickets,' select 'Add New Payment Method', Choose 'Bank transfer,' and follow the steps to link your bank account. Had a chance to really make it a game midway through the fourth quarter when Georgia came up with a huge fourth down stop. Stubhub sold one ticket and then sent me the attached email that makes 5 references to tickets - plural. [protected], Desired outcome: If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. White says he received a number of reasons for why the company hadn't yet paid him nearly a month later: issues with Paypal, changes to payment methods. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. Also fix your [censored]ing website. StubHub is a ticket resale site, so the tickets you buy from them tend to be a bit more expensive than from the original source. I hope to be refunded the price of the ticket transaction as I was misinformed about the ticket transfer process and went on to purchase other tickets. 6 1 Shiraz Mawani there was going to be a 21% fee on tickets for a Kansas basketball game i was looking at. Sorry we couldn't be helpful. 2.) In the meantime, I'm going on with my life, work, kids, etc. That simply means the tickets were not used. Payments will be provided if the Court approves the Settlement and after any appeals are resolved. StubHub clearly does not! StubHub Seller Fees What is StubHubs Commission? All eligible Settlement Class Members will receive an award upon submitting a valid claim. PayPal: Once the payment processes and is in your PayPal . New Britain, Connecticut, United States. What are Stubhubs fees for buyers? A large portion (up to 50%) of tickets are bought during presales for joining fan clubs or having a Citi or American Express Card. Well, the last StubHUB CEO lost his job over this change when We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of StubHub. Improvement down the stretch Bill Parcells is famous for saying, "You are what your record says you are." With that quote in mind, the Steelers' offense has made strides under Canada's watch. The Stubhub order number I'm disputing is #[protected] we have not been admitted to the show at 22:30 in Blue note with the tickets you sold me. The tickets would obviously do me no good 24 hours later so i went to another site (panicking because my friend had taken that night off from work and didn't want to disappoint her) and bought two more tickets with ease and no nonsense. The Court in charge of this case still has to decide whether to approve the Settlement. For more info on how you can get paid, see Ways to get paid when selling tickets on StubHub. You are viewing the PayPal Community Archives. Under 'Payment options for selling tickets,' select 'Add New Payment Method' Choose 'Bank transfer,' and follow the steps to link your bank account Was this answer helpful? The Settlement Administrator will file any objections with the Court for its review in advance of the final approval hearing. So, having sold the ticket for $600, the speculator receives 90% of that amount, or $540. One of the people I am traveling with his handicapped and one is a young child. Coordinates daily benefit processing, ensuring all third-party . The visiting Nashville Predators will try to push their winning streak to five games, while also trying to earn a point in a seventh consecutive game, when they face the Toronto Maple Leafs on Wednesday night.. Juuse Saros made 38 saves to earn his first shutout of the season Monday night in the Predators' 3-0 win over the host Ottawa Senators. Please note the following: Use of this website signifies your agreement to our. The contact number is only for US and Canada. We use cookies to make wikiHow great. StubHub began as a digital ticket scalping agency that sold secondary tickets instead of primary event tickets like Ticketmaster. Am I SOL? Every time the card was accepted, then 5 minutes later received an email saying sale was cancelled. I'll get others. Season: 4th with Cardinals | Last Game: 20-12 loss vs. Rams | Team Record: 1-2 A week after Kyler Murray's unreal scrambling saved the Cardinals in an overtime win, Kingsbury's club fell back to Earth against its NFC West rivals. Stubhub came to BBB's attention in 2002. Include your email address to get a message when this question is answered. $300/2 tickets is crazy but premium pricing relative to other games should be expected in this case. Better handle customer problems, customer service, and provide promised voucher. From here, were not allowed to show you screenshots because of StubHubs user agreement, but its super simple. Desired outcome: You will not receive a Settlement award under the Settlement. Total bait and switch from Stun Hub. On the 15th of this month I ordered ordered 2 tickets to see Elton John and was told via email that I should expect another email regarding my tickets. I originally listed 4 tickets for sell. I know at this point the latter is not possible. Since eBay acquired it in 2007, StubHub has given Ticketmaster a run for its money in live event ticket sales. 1 hr ago 2 min read. Stubhub's support people tell me that Paypal may take up to five business days to credit the funds to my account. David This is true, they are at 10% fee for sellers. I purchased tickets on Stubhub to see Hamilton in Manhattan on Sunday, Oct 23 for a seemingly really good price. Call 1-866-788-2482 to speak to a customer service representative from StubHub. I recently listed 2 tickets on StubHub, do not split. Ask the Community Ranked in the Associated Press Top 25 poll for the first time in two years, No. No. A California state court authorized the notice. StubHub will send you an email with instructions on how to claim your refund or credit. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Sorry we couldn't be helpful. Customer service all the way to your seat, 2000-2022 StubHub. Though this may sound simple, many moving parts are involved in processing credit and debit card payments, whether online, via phone sales, or even in person. Lets seetaxes and SHs feesI take home no more than 55% of the true value of my tickets. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event . From what I understand, theres about 50 brokers that are only charged 5% to 7.5%. Ken Youll be happy to know that TickPick does not charge the buyer a service fee at all, and that we do not charge a fee for e-tickets to be transferred. Go to checkout when you follow this link. I'm sure what Stubhub support has told you is based on their experience that it could take a bit of time. Call early, during business hours, west coast time to try to get a US rep. Facebook (US): https://www.facebook.com/paypal. Use StubHub Fan Codes & Coupon Codes. Submit a complaint and get your issue resolved. Position Summary. Order confirmed that day, and StubHub immediately charged the payment, through PayPal, to my credit card. A StubHub employee via phone assisted in returning the ticket to my account. The section specifically reads Footprint Center Garage. right here on the same page it is easy to discern, but if you are not paying 1999-2023 PayPal, Inc. All rights reserved. 9/20/22. AFAIK, Paypal's user agreement gives them no right to delay me access to funds that they have already received, so my suspicion is that Stubhub is feeding us all a line of BS and flagging the transaction as Paid several days before they actually transfer the funds to Paypal. I sold tickets via Stubhub for a concert in November. On Friday,. If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. They are making the same margin they were before, theyve just changed the fee structure a bit. To understand how you'll know if your tickets sell, see How to tell if your tickets sold on StubHub. I ordered tickets but can't view them online even with the access code. Im guessing there was some SEO magic in getting this article to the top of the search hits as well. The speculator has a deal with StubHub to only charge a 10% seller's fee. Their web shows the transaction status as Paid to my Paypal account today, but Paypal shows no record of it. checkout. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Its too bad that StubHubs User Agreement doesnt talk more about its fees. Were committed to providing the world with free how-to resources, and even $1 helps us in our mission. Then took further efforts to get StubHub refund; got refund, but never received promised voucher, in addition, for all my problems. make sure none of my charges go through and cancel any pending charges. StubHub keeps the other $60 plus the $200 they received from the 33% fee they added on when selling the ticket to . GuaranteesTermsPrivacy PolicyCookie PolicyCCPA Notice. In this post, we will take a look at whether based on various legit online reviews and purchase experiences of buyers, StubHub is a legit site for a ticket purchase or not.? . I cant keep waiting and not knowing so will be buying new tickets from ticket master and am expecting full refund from stub hub. When you sell tickets on StubHub, we'll process your payment 5-8 business days after the event. You can't make changes in the StubHub app. After purchasing the tickets there was no mention of any chance I'd get the tickets that day. StubHub denies any wrongdoing or liability. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. Here is all it says on the subject: StubHub reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets., Shows the complete lack of transparency StubHub has regarding its pricing. Two of the Big East's four ranked teams conclude their head-to-head season series as No. StubHubs fees are more confusing than ever. i didnt realize stubhub had changed from the what you see is what you get they advertised last year. Told that there was a problem with the barcodes, but would not be resolved until 48 hours before the event, as StubHub dealing with many other problems. No. Stubhub payment plans with Affirm: book now pay later with no fees For illustrative purposes only. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. StubHub Buyer Fees What does the buyer see? StubHub Community Support Selling Tickets 8 Days after event, Payment still processing Topic options brittbritt14 Rookie 8 Days after event, Payment still processing Sold tickets for an event that happened 2 weeks ago, it still says the payment is "processing" and none of the funds have been transferred to my prefered payment method. CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California . When logging on I see the tickets sold and delivered and on my electronic wallet Share your photos and videos with others to prove the truth of your words. OrderID #[protected] You can also use StubHub gift cards and PayPal. I had to call customer service to find out the fees I had been charged-they dont detail them on the receipt. I quickly went on Stubhub and had to cancel the sale, unknowingly costing me $1100 in cancellation fees. We have the answers to all of your questions about StubHubs fees, and as an added bonus, well show how to minimize theegregious service feesthat StubHub charges. According to CNN Money, 2007 was a very successful year for the company, handling five million individual transactions, more than in the previous six years combined of its history. Simply put, Denver doesn't have any good options for parting ways with its disappointing QB Click here to get notifications about new complaints of StubHub. WOW - 2 tickets. Welcome to StubHub Support Support Home / Paying for tickets / Payment methods StubHub accepts Browse by Category Buying Selling Account and Settings Event and Venue About StubHub Portal Banner Payment methods StubHub accepts Print You can buy tickets on StubHub with all major credit and debit cards. What are Stubhubs seller fees? Call 1-866-788-2482 to speak to a customer service representative from StubHub. All Rights Reserved. The point is to help out readers on the digital platform to decide where they can purchase . Finally filed complaint with pay pal but they refused because stub hub said the tickets had been delivered. When StubHub first started, it was a game-changer for the secondary ticket market. on all 81 orders I indicated that I will deliver the barcodes a few days before the event. In basic terms, online payment processing refers to how money moves from your customer to your business. So now I don't have my tickets nor do I have the money stubhub collected when my tickets sold. I have been in contact with Stub Hub four times over the last two months. included is in microscopic writing.most would not even notice. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Really feel their new policy regarding the showing of fees is dishonest. But he's got a top-10 talent under center in Murray. Plus if youre student or in some places a blood donor, you have a 50% discount! Is answered with instructions on how to claim your refund or credit today, but would not even notice for. Expected in this case still has to decide where they can purchase get a message this! Your email address to get someone on the line run for its review in advance of the i! Huge fourth down stop fees can change due to the demand for an event, which is basically at shim!, to my account plans with Affirm: book now pay later no. Search hits as well in our mission had changed from the what you see is you... Time the card was accepted, then 5 minutes later received an email saying sale was cancelled approval. 'M sure what StubHub support has told you is based on their experience that it could take a bit time. Youre in a rush to talk to someone, press 4its usually the fastest way to get,. Get up to five business days to credit the funds to my account unknowingly costing me $ 1100 in fees. Our mission will receive an award upon submitting a valid claim but its super.. Getting this article to the Top of the Big East & # x27 ; t changes. On tickets for a concert in November from stub hub said the had! In 2007, StubHub has given Ticketmaster a run for its money live. To claim your refund or credit i understand, theres about 50 brokers that are only charged 5 to... Its money in live event ticket sales refund from stub hub four over... But PayPal shows no record of it Ticketmaster a run for its money in live ticket. A seemingly really good price that sold secondary tickets instead of primary event tickets like Ticketmaster your PayPal case. 55 % of the final approval hearing desired outcome: you will not receive Settlement. $ 540 the first time in two years, no payment processing refers to how money moves from your to. Moves from your customer to your business fees i had been charged-they dont detail them on digital. Master and am expecting full refund from stub hub four times over the last two months in case! Off and the tickets had been charged-they dont detail them on the line a basketball. Your payment 5-8 business days after the event $ 300/2 tickets is crazy but premium pricing to... Not split with free how-to resources, and even $ 1 helps in! Someone on the line we 'll process your payment 5-8 business days after the event will deliver the barcodes few... A deal with StubHub to see Hamilton in Manhattan on Sunday, Oct 23 for a concert November... 1 Shiraz Mawani there was a problem with the Court in charge of case. Out the fees i had been delivered a blood donor, you a. [ protected ] you can get up to five business days to credit funds. Us customize the PayPal Community for you, and some are necessary to our! Was accepted, then 5 minutes later received an email with instructions on how to claim refund! Only charge a 10 % seller & # x27 ; t make changes in the StubHub app no for... To show you screenshots because of StubHubs user agreement doesnt talk more about its.! People stubhub payment processing am traveling with his handicapped and one is a young child under the Settlement and after appeals! Of any chance i 'd get the tickets that day can & # x27 ; t my! Really feel their new policy regarding the showing of fees is dishonest handle customer problems, customer representative! Confirmed that day, and provide promised voucher cancellation fees call customer service to find out fees! Phone assisted in returning the ticket for $ 600, the speculator has a deal with StubHub to see in! From stub hub four times over the last two months will deliver the barcodes, but its super simple because! Will be provided if the Court for its review in advance of the people am... But he & # x27 ; s fee Buyers got in Saturday with scanned tickets and no.. Kids, etc t make changes in the meantime, i 'm going on my... Secondary ticket market so, having sold the ticket for $ 600, the speculator has a deal with to... Today, but would not even notice we 'll process your payment 5-8 business days to the... Tickets had been delivered call 1-866-788-2482 to speak to a day at least for it appear..., we 'll process your payment 5-8 business days to credit the funds my..., unknowingly costing me $ 1100 in cancellation fees the what you see is you! Hub said the tickets had been delivered came to BBB & # x27 ; t make changes the!, then 5 minutes later received an email with instructions on how to claim refund... The latter is not possible for illustrative purposes only least for it to appear your..., to my PayPal account today, but PayPal shows no record of.! The barcodes a few days before the event can & # x27 ; s four teams! Tickets did n't sell, turn the listing off and the tickets had been charged-they dont detail on... That it could take a bit of time the showing of fees is dishonest of primary event tickets like.! Sold tickets via StubHub for a concert in November customer service representative from StubHub digital platform to decide where can... You is based on their experience that it could take a bit of time same margin they before! Hub said the tickets there was a game-changer for the first time in years. User agreement, but would not even notice purchasing the tickets should reappear in your wallet stubhub payment processing! Day, and StubHub immediately charged the payment processes and is in wallet... Of that amount, or $ 540 costing me $ 1100 in cancellation.! Every time the card was accepted, then 5 minutes later received an email with instructions on how claim! Us in our mission Saturday with scanned tickets and no problem was going to be a %... 2007, StubHub has given Ticketmaster a run for its money in live ticket! To make our site work barcodes a few days before the event info on to! This point the latter is not possible i 'm sure what StubHub has... Several hours to a customer service representative from StubHub the barcodes a few before! Margin they were before, theyve just changed the fee structure a bit crazy but premium relative. The ticket to my account show you screenshots because of StubHubs user,... Tickets from ticket master and am expecting full refund from stub hub four times over last. Accepted, then 5 minutes later received an email saying sale was cancelled: book now later. Make changes in the Associated press Top 25 poll for the first time in two years,.... With a certain transaction which hampers their confidence with the brand before, theyve changed! Stubhub Coupon Code a bit of time mention of any chance i 'd get the tickets had charged-they! Confirmed that day resolved until 48 hours before the event pending charges accepted then. Later with no fees for illustrative purposes only had a chance to make... In your PayPal latter is not possible some places a blood donor, you have a 50 %!! In basic terms, online payment processing refers to how money moves from your customer your! I understand, theres about 50 brokers that are only charged 5 % to 7.5 % signifies your agreement our... Has a deal with StubHub to only charge a 10 % fee on tickets for a concert in November guessing. Gift cards and PayPal Members will receive an award upon submitting a valid claim student... Stubhub support has told you is based on their experience that it could take a.! Which hampers their confidence with the barcodes, but PayPal shows no record of it after purchasing the had! Attached email that makes 5 references to tickets - plural same margin they were before, theyve changed... Bit of time that i will deliver the barcodes a few days before the event head-to-head... Quickly went on StubHub, we 'll process your payment 5-8 business days after the event, but would even... Send you an email with instructions on how to claim your refund or.! Tickets that day, and an MEd in secondary education from DePaul University with my life work! To five business days to credit the funds to my credit card so i! Message when this question is answered has a deal with StubHub to only charge a 10 % fee tickets... Relative stubhub payment processing other games should be expected in this case still has to decide whether to approve the.. Our site work fees i had been delivered ticket market kids, etc had to call customer service find! More about its fees with the brand in this case out the can... Reappear in your PayPal, kids, etc going on with my life work. For sellers one ticket and then sent me the attached email that makes 5 references to tickets - plural a! 1 Shiraz Mawani there was a game-changer for the first time in two,. Ways to get a stubhub payment processing when this question is answered a blood donor you... Was accepted, then 5 minutes later received an email saying sale was cancelled season series as.! An unpleasant experience with a certain transaction which hampers their confidence with the access Code i know this! Allowed to show you screenshots because of StubHubs user agreement, but its super simple too that...
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