Japanese, food was great but let down by it being slightly cold. On the flip side Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. Great staff, great cleaning, great animation team, great food and great people overall. At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay. Best regards, Hotel Riu Palace Santa Mara Online Reputation Manager. Restaurant-only one in use. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Catering products were also high quality. And on my eyes there was accident with old lady. When we returned to the hotel, we went to see the tui reps who said they will fill in a form but couldn't do it now because the system was down. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. This newly open hotel is set in a perfect place on a beautiful stretch of pristine beach. Overall a good vacation with some minor problems. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. This is not recommended, not only for safety reasons, because you can infect other guests, but because if you inform us, our cooks can prepare extra dishes for you so that you can follow the recommended diet. We were only at the hotel for a week but it was quite samey. Hotel Riu Palace Santa Maria: Erwartungen wurden bertroffen - Auf Tripadvisor finden Sie 1'291 Bewertungen von Reisenden, 2'171 authentische Reisefotos und Top Angebote fr Hotel Riu Palace Santa Maria. We are leaving today after a fantastic 1 weeks holiday of 4 (adults ). Hotel Riu Palace Santa Maria, Santa Maria: Se 1 311 recensioner, 2 198 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. We arrived at the hotel late Monday afternoon, Tuesday and Wednesday relaxed by the pool but Wednesday night my husband started to be ill and Thursday morning I started to be ill. Got so bad we went to reception for help and was sent to the nurse at the hotel who sent us to the clinic by taxi. How lazy are these people?! So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. Is parking available at Hotel Riu Palace Santa Maria? This is the version of our website addressed to speakers of English in Malaysia. Room was very clean and new ones. Water park is brill for kids. See 1,316 traveler reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Just amazing, our room, the food, the cleanliness, the staff and the drinks. We loved this hotel and beach and would love to go back. We are very happy to know that we were able to make your stay so pleasant, safe and memorable. Lots of reviews moaning about toilets being few and far between. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. No butter Staff lethargic and rude. Day and evening entertainment. Hotel Riu Palace Santa Maria 1,309 Reviews View Hotel Santa Maria, Ilha do Sal Melia Tortuga Beach Resort & Spa 4,067 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Riu Funana 2,722 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Morabeza 1,048 Reviews View Hotel Santa Maria, Ilha do Sal VOI Vila do Farol Resort 2,522 Reviews View Hotel To do listVisit shark island, its a short trip and some people do get taxis, we booked it through TUI. Voos Aluguis de temporada Restaurantes . Lots of reviews moaning about toilets being few and far between. How lazy are these people?!? I've never been ill like we were for so long before. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We are sure to return to this hotel sooner than later as it is really the place for a perfect holiday. Now, we are pleased that our holiday was not changed as we have had an amazing time. So you decide to escape to your terrasse and have a minibar beverage, No as the minifridge is empty, so are the walled bottleholders=not a palace standard. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.308 avaliaes, 2.186 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. Of course there is sometimes a queue at the Pool bar, but thats only because the drinks are really good. The food is repetitive, this is normal with large all inclusive hotels, however there is something for everyone. The whole of the resort seemed spotless to us, the cleaners do a great job and are constantly walking round cleaning up. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. We requested a room block via email before we arrived and this was honoured. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. We are very sorry if you got another impression. Pina coladas needs a coconut rum to improve them. The rooms were very clean . Staff are really friendly and the room service feature on the app is great if you need anything extra. Are any cleaning services offered at Hotel Riu Palace Santa Maria? The food was the usual palace standard and had loads of options. Excellent hotel in a fabulous location. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. Prenota Hotel Riu Palace Santa Maria, Santa Maria su Tripadvisor: consulta le recensioni di 1.308 viaggiatori che sono stati al Hotel Riu Palace Santa Maria (n.3 su 28 hotel a Santa Maria) e guarda 2.186 foto delle stanze! RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Own or manage this property? Yes, free parking is available to guests. View Hotel 3,560 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria The only thing I would recommend for the hotel is to discourage guests from re filling used water bottles at the bars as this could pass on viruses between the guests . The last few days of the holiday, there seemed to be a major problem with mosquitos, with lots of people being bitten multiple times (including us). Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. Hard to believe a hotel can be managed into the ground. Coffe -perfect, drinks-very poor the worst were dogs on a beach. Which popular attractions are close to Hotel Riu Palace Santa Maria? Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. It was never even a thought. more. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Further unable to provide an accessible room for a wheelchair user insisting that they were fully booked and only able to provide a first floor room in a block without lift access. To do list The hotel is well laid out and so many beds, parasols and pools . Housekeeping came daily and did a great job and our mini bar was stocked every two days. However, it is a pity that you did not go directly to our staff with the diet list that you received from the doctor in the clinic, but just went to the buffet. Until then we wish you all the best, Hotel Riu Palace Santa Maria Online Reputation Manager. Mainly.. hotel was ok. Is Hotel Riu Palace Santa Maria accessible? Obviously, not the fault of the hotel, but something to bear in mind. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). The staff speaks multiple languages, including English, Spanish, and Portuguese. This was our first Riu experience and will be our last. Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. We visited spa with my husband (Massage for two): very professional, recommended. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They only have one pillow each and one oddly square spare pillow in the cupboard. We always found a sunbed.there's thousands. Konaklamanz iin fiyatlar karlatrn ve en iyi teklifi aln. The rooms are very new and always cleaned very well. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Of five stars they score six. See 1,311 traveller reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. They beat her legs. My partner is Vegan and had no issues. I will not book a holiday with tui again, they seem to have forgotten to look after their customers and their duty of care was non existent. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. Read Reviews of Hotel Riu Palace Santa Maria. Due to covid, many of the restaurants and pools were closed. Overall a good vacation with some minor problems. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. Kind regards Hotel Riu Palace Santa Maria Online Reputation Manager, The hotel has a great location with beautiful beach and ocean! The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). Rooms are very good. Therefore, please rest assured that we take every complaint very seriously. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. Yes, laundry service and a clothes dryer are offered to guests. The buffet was excellent, loads of choice, very clean, no flies at all. Hotel Riu Palace Santa Maria, Santa Maria: Se 1.316 anmeldelser fra rejsende, 2.198 billeder og gode tilbud vedr. Our goal is to provide good food, so we are very sorry to learn that you did not it. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Tripadvisor performs checks on reviews. I am not one to write reviews but i felt i had too,We were the first flight from uk that landed in cape verde departed from Birmingham, we arrived at the hotel refreshments were waiting nice touch as in all Riu's, we checked in to find our room was on the second floor, I have a 6 month old and this was not pheasible due to having a pram and not one lift in the complex, we found staff very rude, I've stayed in the riu dunamar in Mexico and the standard there was amazing and that is also a platinum hotel too,after a hour of getting our room then finally our bags after they went to the old room we was settled in after a 6 plus hour flight, during our stay no staff came and asked for our drinks order by the pool, we are people who tip generously but we couldn't justify the rude, Dear Amy, Thank you for staying again in one of our hotels and your comments. Please ignore reviews on food. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. It was never even a thought. Pool-like everywhere. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. The hotel Riu Palace is a paradise the food is excellent, the rooms and the all hotel very clean, but the best part of this hotel is the people! The swim up was great and had sun from 8am-5pm daily The Riu app is great for sorting out mini snags. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Speciality restaurants are not good, no ambience and menu restricted, shame as the decor is great so they could be fab. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. It is always disappointing for us if one of our guests leaves with less than first rate experience. Claim your listing for free to respond to reviews, update your profile and much more. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). Now Im off to review the hotel TUI has put us in after cancelling our flight MELIA DUNAS (another 5* all inc)Spoiler alert their review will be much much worse. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. Hotel Riu Palace Santa Maria, : 1,316 , 2,198 Hotel Riu Palace Santa Maria, ' 3 28 4.5 5 -Tripadvisor. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. Hotel Riu Palace Santa Maria, Santa Maria: See 1,316 traveller reviews, 2,198 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. Fantastic, beautiful hotel. Where is logic in that? The rest were very good but we did pop into Santa Maria one evening to change it up. The beach was perfect and quite clean, the only thing is that many tourist scammers run to you to give you their business cards on the beach and it is quite annoying. Claim your listing for free to respond to reviews, update your profile and much more. !This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. The day before leaving we went to see the reps to fill in the form (there was someone else doing the same as us) . Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. View Hotel 3,244 reviews 0.5 miles from Hotel Riu Palace Santa Maria Pool Beach Visit hotel website Breakfast included Hotel Dunas De Sal View Hotel 175 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free parking Pool Breakfast included Hilton Cabo Verde Sal Resort View Hotel 862 reviews 0.6 miles from Hotel Riu Palace Santa Maria Free Wifi Hotel Riu Palace Santa Maria, placeret som nr. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Rooms were really nice and well serviced.Previous reviews really did seem concerning hygiene issues etc. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Previous reviews really did seem concerning hygiene issues etc. As others have stated the resort is very big and wouldnt be suitable for people who have mobility issues as no lift. That is why we offer disinfection dispensers and recommend washing and disinfecting your hands several times a day, especially when using common areas of the hotel. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. No cheap alcohol brands like in other all in hotels. Tripadvisor performs checks on reviews. Hotel Riu Palace Santa Maria, Santa Maria: 1,310 Hotel Reviews, 2,186 traveller photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor View Hotel 3,555 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria The beach was beautiful, saw the odd dog but no poo. The location is ideal due to its proximity to Santa Maria (2 km)and airport (16 km). I would recommend this hotel.Couldnt fault it.Enjoyed my stay as I celebrated my 50th Birthday here and had such a wonderful time.Thanks to all the staff. Tripadvisor performs checks on reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Claim your listing for free to respond to reviews, update your profile and much more. One lady had got bags of saline as she was so ill. Something really needs to be done about this, as would not expect these sort of problems from a 5 star resort. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. Absolutely has gone downhill from last year. Buggy drivers delivering to the huge site are whizzing around and, Dear Sharond63, Thank you very much for staying at our hotel and for providing your honest feedback. To do list The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Room types may vary. more. On behalf of our entire team, please allow us to express our sincerest apologies. Our team checks each review posted on the site disputed by our community as not meeting our, Review collected in partnership with riu.com. Wifi is a very good improvement, lovely people working and serving, I had the pleasure to be welcomed by former RIU employees which made, Dear Gilles, Your review and rating of our hotel means a lot to us, and we thank you for taking the time to share your experience at the all new Hotel Riu Palace Santa Maria. The hotel is lovely, plenty of pools to choose from. There are more places to choose from in the, Frequently Asked Questions about Hotel Riu Palace Santa Maria. The hotel is spotlessly clean, the staff work so hard and was all very pleasant. It could of been a brilliant holiday, the hotel was nice, food was good. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.316 beoordelingen, 2.198 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. The rooms were cleaned every day and the beds completely changed plus clean towels but it was what the cleaner did with a cup and glass, she took them in the bathroom swilled them under the tap and then dried the with a cloth. We enjoyed everything about the holiday. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The staff were very friendly apart from one of two. Perfect stay, beautiful setting on vast sandy beach, friendly service, We spent an inforgettable and relaxing 1 week holiday in this all inclusive 5 star hotel which is of amazing quality in what concerns the food, the rooms, the pools,the environnment and staff and the vast sandy beach. We appreciate the time you took to share your concerns, and it is our hope that you will give us another opportunity to better serve you in the future. Will definitely be returning. We visited Santa Maria for our honeymoon from 22/11/2022 to 06/12/2022 for a fortnight. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 310 recensioner, 2 186 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Derudover har Hotel Riu Palace Baja California pool og restaurant, hvilket giver dig et pusterum i din travle dag. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111, Cape Verde. Hotel Riu Palace Santa Maria 5*, -: . Plenty of sun beds. Food is delicious and plenty of bars to enjoy drinks and entertainment. Tripadvisor performs checks on reviews. Dear Guest,Thank you for the time you have taken to write us about your experience. Previous reviews really did seem concerning hygiene issues etc. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4.5/5 von Reisenden bewertet. Hotel Riu Palace Santa Maria, Santa Maria: 1,312 Hotel Reviews, 2,198 traveller photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. See more questions & answers about this hotel from the Tripadvisor community. HOTEL RIU PALACE SANTA MARIA, SANTA MARA: Mir 1,310 opiniones y 2,186 fotos de viajeros sobre el HOTEL RIU PALACE SANTA MARIA, puntuado en el puesto n.3 de 28 hoteles en SANTA MARA. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. Review collected in partnership with riu.com. Our king bed was two pushed together but it was absolutely fine. The service is excellent and the waiters are very friendly. It was 17% rooms in used. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Love the idea when booking restaurants,its all done by phone and viewing the menus and drinks list,you just scan the QR codes on the tables. 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