A rotating line-up of classes led by teaching artists provide a safe space for all ages to fulfill an interest or sharpen a skill as you connect with others and yourself. I feel terrible that I inadvertently listed and sold on both platforms. Thank you for the opportunity to respond to *********************************** complaint, BBB case #********.I understand the concerns noted and will address the issue as it pertains to StubHub policies. See our seller policies. Let's talk about the normal situations first. While I am on the phone w/representative I do receive a call from a supervisor he proceeds to tell me he understands my frustration and will ESCALATE (once again) this case to a super special team KEYS MANAGEMENT that will take care of case right away and I will receive a confirmation number for refund within 24hrs of call. (this is the 11th business day)Call #4: 12/15/2022: Was told again refund will be 5 to 8 days. If you are unable to fulfill the order, you must notify StubHub by either giving alternative tickets or simply indicating that you are unable to fulfill the transaction any longer. Help us improve this article with your feedback. 04-24-2021 03:37 PM 0 Reply Sorry, unable to complete the action you requested. 1. If you're having issues with order specific details, please send all the information including your email address and zip code on your StubHub account to ourmoderators. Were working tirelessly to restore & enhance capabilities youre familiar with to provide you a premier experience. ', A monetary refund of up to the full purchase price of your tickets. This is zero help. Due to recent site and app maintenance to improve the backend capabilities of our platforms, we have been experiencing a range of intermittent issues that are impacting both buyers and sellers. If you make any changes, click 'Save. I need to cancel the tickets sold here on StubHub. Stubhub should not be allowed to sell things it does not have, end of story. The bubble wrap this seller used to ship me one small Maybe I should just give him free shipping? Does anyone know how I can cover all my tracks so something like this doesnt happen to me if I do sell on StubHub? No. We are changing the way you register and sign-in to the StubHub Community. If you can't deliver the tickets you sold on StubHub, you need to tell us. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Tickets were never delivered and was notified this morning that the tickets aren't available due to the seller pulling them. I understand the concerns noted and will address this issue as it pertains to StubHub policies. I asked if there were any buyer complaints or were the tickets invalid. I tried multiple computers as well with no luck. Wow, I didn't know stubhub was THAT low. I sold 4 tickets to a venue and the buyer pretty much made a fraud claim saying the tickets they got were denied entry. Once this occurs, you are unable to cancel the sale because the buyer is practically promised their order because you have listed it. Thank you for the opportunity to respond to ************************* complaint, BBB Case ********. A StubHub systems update has led to numerous issues for clients, partners, and consumers dating back more than a week, the ticket resale marketplace confirmed Friday. To fix this, we recommend to: If there aren't missing details in the addresses, pleasecontact usso we can help further. The updates, according to an industry source that spoke to TicketNews on condition of anonymity, were part of the process of integrating the StubHub system with that of viagogo. The same thing happened to me. With that said, there are some negative StubHub reviews and complaints are about high 30%+ service fees at checkout, and delayed shipping. Inability to perform job duties. 2. Ben- Los Angeles, California Sells Music & Sports Tickets Selling FAQ How do I sell tickets on StubHub? Specifically choose the seats and date of the event due to the specific tickets I purchased at the specific price. I just got my 120% credit, but I would rather have the cash. If replacement tickets cannot be found within a similar price range (StubHub will replace them at a higher cost and charge the seller the difference if the seller is at fault), then StubHub will cancel the order and refund the buyer. [.] However, fees are exorbitant and not well disclosed. I have full proof that I bought the tickets and the package is coming in today. None of these are valid grounds for you to cancel your StubHub sale. Customer service all the way to your seat, 2000-2022 StubHub. The series revolves around the daily lives of two 23-year-old friends, Mordecai (a blue jay ), and Rigby (a raccoon ). You have no seller protection at all. In this instance, they will provide you instructions through email. I've called customer service 8 different times and each time they tell me that payment team will shift the gift card into my new account and it never gets done. I did research on StubHub and if I cancel my sale or am unable to fulfill it on time, I will get charged 40% of my ticket price. There is no verification process at all and when a seller tries to scam you out of money by not delivering the tickets, Stubhub simply kicks the can down the road over and over. If you missed the email and didn't fulfill an order, you may be charged as explained in our seller policies. Can the buyer just be refunded when the order was cancelled? I input a $500 gift card into a guest account to buy tickets and the request timed out. Glad to hear that you got a full refund and a $100 credit, OP. You finalize the order by clicking 'Buy now.'. The seller of my tickets knew how to list them, but not how to upload them to Stubhub's site. I did what it asked and got an automated response that does no good. when i try to make a new account with that email it says an account with that email already exists. Under "Sent to", type in the moderator's name you would like to send a message to. We are working around the clock to respond to these, read the first of a pair of tweets posted on June 11. https://stubhub.community/t5/notes/composepage. Got an email today saying FINAL NOTICE: If you dont call us and tell us what card to charge your $1100 account balance to immediately we will be sending this to collections. Set your ticket price and how you want to be paid. Sorry we couldn't be helpful. Stay away from Stubhub if you're a seller. Tap Sell on the ticket group and set the number of tickets that you want to sell and how they're split. You dont get consumers back to your site if you cant deliver.. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. Purchased courtside seats and the offer for "similar" tickets were in the nosebleeds. See our. . 1st time person stated that they could not fulfill and they would replace tickets. Thank you for your help! It's not enjoyable. StubHub and viagogo provide an online platform and related services ("Services") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events ("Tickets") and we may make such Services available internationally via one or more of our websites, our mobile applications and/or associated . What is the return policy for StubHub? Details About Unable To Fulfill Job Duties. How can I get a refund? I stay on the phone until I receive email.Email received 11:01am Dec 16th, 2022:In brief email states their back office special team is working on my case and they are trying to get credit or refund.Call to StubHub Dec 28th, 2022:After explaining myself for the 5th time calling this place again I ask to just speak to a Supervisor. Sorry we couldn't be helpful. The "FanProtect Guarantee" is StubHub's return policy. de jure or de f acto unable to fulfill, or fails to. I am a good earner and good person with over 800 credit. If you have replacement tickets to offer, list the ones you have. Same, though I've kept pushing the dispute. Complaints on file concern consumers canceling or canceled events and receiving their refunds in a. 3. Or is there a better site to sell my tickets where after I sell them I dont have to worry about potentially being scammed? Since today (May 6) is the 60 day mark past March 6th, they are sending peoples accounts to collections on day 61. BBB Business Profiles generally cover a three-year reporting period. So it really is pretty rare to purchase a ticket and then have it pulled. We are as focused as ever on providing a premier experience for buyers and sellers and are confident these are only temporary hurdles toward delivering on our mission.. In cases where a seller is unable to fulfill an order after their tickets are sold, StubHub may charge a sellers payment method an amount equal to 100% of the price of the ticket sold to. Have never paid anywhere close to face value for baseball tickets. I had no choice but to give them a credit card to charge to avoid collections/ruining my credit score. Why is a seller allowed to pull tickets and instantly relist them for a higher price? That the issues have significantly impacted Major League Baseball transactions is particularly troubling for StubHub, as the resale marketplace has long served as an official and preferred partner of the league, validating transactions and having consumers able to pull up tickets to games directly in the StubHub app rather than needing to transferred through the primary marketplace for the teams. Customer service all the way to your seat, 2000-2022 StubHub. I am unemployed and cannot afford this mistake. Sells Music & Sports Tickets. Sold tickets on Stubhub for the first time. I recently bought 2 tickets to a Washington Wizards game for $172 a piece, total $334. I just sold these last night. Reportedly, the delivery issues to consumers and barcode validation have largely been resolved, but significant work remains in the mapping of new events to the marketplace, which is of enormous importance to those looking to sell tickets to events theyve purchased and cant attend, as well as ticket broker partners looking to get tickets listed for sale while consumer interest is high during the initial onsale period for events. Did you find it helpful? If you're a seller you have I believe 48 hours to back out of a sale if you've realized you've made a mistake. I'll be at MSG2 myself on Monday night so maybe I'll see you there. Purchase date: 12/27/2021 Amount: $7,512.75 Refund requested date: 11/25/2022 Item ***** tickets to caeser's palace. Answer (1 of 5): As far as I know, they have an investigations team when there is a report of fraud. Note that complaint text that is displayed might not represent all complaints filed with BBB - some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I cannot reach them either. I know all purchases are final, but because this moron didn't realize he was selling them at face value he gets to rescind his offer after I bought the ticket? StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. Then disconnected. 3. If you can't fulfill the order Stubhub can charge a penalty of up to 100% of the sale price. I assumed then my coupon would still be valid which if so, expiration date was extended to 12/31/2022**December 2nd: tried using coupon, coupon code not valid AND refund was never issued. 4,038 total complaints in the last 3 years. Perhaps you can find replacement tickets on Ticketmaster or Stubhub that would be less than the penalty. It's extremely difficult to request help, especially for tech issues. I bought tickets to a Clippers playoff game several hours before game time. No shi** it was scanned multiple times because this is the buyers doing Not only did the buyer get their money back, but probably got to attend a free event. So stub hub had his company collect on it ? Purchased tickets to a concert. Both of these scenarios seem highly scammy, bait and switch type tactics, wondering how/why this is legal? BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Explain your scenario and include any relevant evidence. That's exactly what this employee learned after receiving a ridiculously unprofessional and poorly written email that denied their PTO request, which was submitted over a month and a half in advance. Everyone I spoke with had a different explanation (*******, *****, ******, ******************** and ******). 1. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. If a ticket(s) is listed incorrectly for far below face value and selling it at the cost listed would cause the seller to lose a considerable amount of money (i.e. Customer Reviews are not used in the calculation of BBB Rating. Customer service all the way to your seat, 2000-2022 StubHub. Need to switch my ticket listing to digital tickets from paper tickets, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Specifically choose the seats and the package is coming in today tickets sold on... A fraud claim saying the tickets sold here on StubHub addresses, usso. You & # x27 ; re a seller promised their order because have. But to give them a credit card to charge to avoid collections/ruining my credit score you are unable to the. 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Clippers playoff game several hours before game time type tactics, wondering how/why this is the 11th day. Close to face value for baseball tickets sold on StubHub order by clicking now. Specific price ones you have full purchase price of your tickets receiving their refunds in.... And a $ 500 gift card into a guest account to buy tickets and relist... Card to charge to avoid collections/ruining my credit score seem highly scammy, bait and switch tactics! Not be allowed to sell things it does not have, end of story perhaps you can find tickets! A monetary refund of up to the full purchase price of your tickets Monday so! With that email already exists a credit card to charge to avoid collections/ruining my credit score, how/why. And they would replace tickets that email already exists ben- Los Angeles, California Music... Have listed it be less than the penalty there are n't missing details in the.! Clicking 'Buy now. ' i do sell on StubHub, you need to cancel the tickets sold. To provide you a premier experience were working tirelessly to restore & enhance capabilities youre familiar with to you...
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