Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. Multi-Row Variable Set to achieve the same outcome. Hey Nancy, there is probably a way, but I dont have any sort of solution currently to do that. The ServiceNow catalog task variables, actually, the catalog tasks are under each requested item and are assigned to fulfillers to complete any work needed to get the requestor the items they have requested. If you have numerous Catalog Help nodes and you dont want to create a UI script for each Catalog Item that needs the auto show, I am using the following script as a global UI Script: I have it working in IE9, Chrome, and Firefox in my instance. Id like to add a link to allow users to preview the catalog items that they are selecting. One of these variable types is the checkbox variable. In the Client script, allow the HTML variables (Type 23) to be included in the filtered list to be displayed. Im only providing them here for those specific cases where the business need outweighs that risk. I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. Here are some examples that you can use in your catalog items. Hopfully someone else will be able to use this as well. By default, these Help Text sections are collapsed when the service catalog item loads. UI pages and UI macros are probably the highest-risk areas when it comes to potential upgrade problems. 8 hours ago compare two variables on on a catalog item. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. I dont want to declare a set of parallel variables. We just need to apply a small modification to the SP Widget sc-variable-summarizer. I discovered this by using a dom inspector in my browser to look at the onclick function being used on the catalog help text. Click "Submit". lists the input, Click the lock icon to open the watch list . Each variable has its own data pill that developers can use to add the variable to action inputs. textarea.style.height = (textarea.scrollHeight) + px; Yes, it works with list collectors. Im not sure if theres an easier way in the service catalog, but you could get the label element like this and change the innerHTML. I'm trying to compare two variables on on a catalog item. This List type field references a custom table that has a single . Once you have your credentials, you can install the ServiceNow Collection by running the following command: $ ansible-galaxy collection install servicenow.itsm. Hi Guys, The macro variable can hold a few different objects that can be represented on a catalog item, one of them being a Service Portal widget. This looks to be broken in Geneva, as its throwing an error of Uncaught TypeError: Cannot read property style of null, for the line of code: if (wrapper.style.display==block) {. Thanks in advance. This is most often the case if you need to toggle the help text based on some onChange event. Looks like Geneva doesnt like setting the width of catalog item variable. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. ServiceNow allows you to modify the CSS style of any field by adding a personalized style. Parameters: Return Example Diversity, Inclusion, & Belonging Training. Here are a couple of other examples, Wow.. g_form.getControl(checkbox).parentNode.style.color = red; //Set the text color of a checkbox option. I know it doesnt allow HTML out of the box so just curious if you know of a way to add line breaks in the text? Right now Form labels have both a Help and Hint field on them, but the Wiki just says not in use when describing Help and the current Hint mouseover functionality is pretty hit and miss as to whether it fires. Service Catalog is available with the Now Platform . New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! The widget is displayed in the second screenshot. The user can now edit the field and set a new malicious value. You may want to automatically expand the help text for a particular variable so that it is more obvious to the user what they need to do. 8 hours ago There are catalog variable items on which UI policy is applied where they get visible based on the Category field. color: black; Thanks Mark! Yes, you would implement this as a catalog client script. This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). All of the above works in Helsinki havent tested with other versions. On the standard request item and task forms its a completely different thing though. ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. Hi Tim. You should just have to supply the variable LABEL to automatically re-size the variable height on a regular item or task form. This doesnt work in SNC current release. Im pretty sure Ive got the script right but theres no change to my form. Implementation. Thank you sir for your valuable suggestions. How to create a variable that can validate phone number formats - Support and Troubleshooting. Anything else I need to know? Hi Mark, I tried formatting the Help Text field using html and it didnt work Im just trying to put in line breaks and or \n didnt work. In ServiceNow, open the "Service Catalog > Variable Sets" table by searching for "variable sets" in the left-hand navigation. Do you have an example how to manipulate labels via dom manipulation? Here are some access controls to open up the instructions field so that a user can see the image. 6 hours ago You can create a Variable Set within ServiceNow to contain the variables needed for a given configuration. Have requirement to change the font of catalog variable and color globally .. You can use your javascript executor (ctrl+alt+shift+j) to see it working. Im hoping to have something in the next month or so but Im working on several other projects too. Selecting vaInputs then typing period (.) Applying styles to service catalog variables is possible however through the use of catalog client scripts. Click "New" to add a Variable Set. Gr8. how? For the Client Script on the Catalog Task table, I have the following: In this example, you may want to adjust the max number in the widget. Instead of performing a Flow step for each item individually, you can loop over the variables and repeat the same action multiple times. ServiceNow has enabled a property that helps prevent cross-site scripting attacks that prevents html for these elements. Once I got the name correct, everything worked as it should. Great article as normal, any thoughts on how this really useful functionality on sc variables could be migrated to normal form fields? The first screenshot shows a catalog item macro variable type. You might check the browser console log to make sure you dont have other client-side errors breaking the rest of your scripts. I dont have any other Helsinki workaround at the moment unfortunately. Multiple Selection Variable in Service Catalog - ServiceNow - YouTube 0:00 / 3:25 #servicenow #orlando #developer Multiple Selection Variable in Service Catalog - ServiceNow Hardit. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. This field is only relative to a specific catalog item, so I need to hide this field for any other Requested Item. The ITSM 8.1 plugin brings support for ServiceNow Orlando. This training provides our recruiters with tools and strategies to improve our diversity and inclusion efforts. toggleHelp(computer.id); The Service Catalog UI is for users of all skill levels and is familiar to anyone who has ordered items from consumer websites. }, In my UI Policy, also on the Catalog Task table, I have the condition set as Request item.Item is Special Order Item, and the Action is: Field name = request_item.u_special_order_comments and Visible = True. Field Styles for Service Catalog Variables, //Set styles for the 'caller_id' variable, //Set styles for the 'comments' variable label, //Find the label for the textarea variable, //Find the textarea and change its height to match text, //Set the text color of a checkbox option, GlideDialogWindow: Advanced Popups Using UI Pages, Modifying UI14 Bookmark Appearance and Behavior, http://community.service-now.com/forum/5147, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! You can also view the icons within. Am not interested to use More information. This was exactly what I needed. ***Apologies, for the missing intro on the previous video. Create your variable: Out of the box, only the Short Description is displayed. You should not be receiving these and we will turn twitter.com/i/web/status/9. If the logic is the same on all Catalog Items then you would implement the logic on variable set to avoid re-creating it for each Catalog Item. Enjoy!Items demonstrated/discussed in this video:* Navigated to Maint. Often, individual variables are relevant to more than one Catalog Item. Thanks a lot Again Mark.You are a true Guru of Service Now. Neither worked. Hopefully this will get fixed but until then heres a workaround using the same example above. is there any way to change the variables background color globally? Whats about textarea fields and the appropriate label. Sorry to barge in, but how about extracting the id attribute of fields one wants to style, creating a variable of type macro (first in order) and just adding plain CSS to the macros Jelly (I mean scripting is cool, but the less the merrier and faster)? Here are some examples that you can use in your catalog items. All rights reserved | Email: [emailprotected], What Are Some Different Ways To End A Letter In Spanish, Letter To The Editor Student Parking Is A Problem, Gallery Of Mountain Infographics Powerpoint Template, Signatures Catalog Online Order By Catalog. Types of service catalog variables. A Service Catalog is a consumer-like user interface (UI) for requesting services or products. Youll have to get the sys_id of the container start variable and use that directly like this. Ive updated the article above with a solution that should be compatible with Fuji as well. You can also view the icons within. Instead of creating the same type of variable multiple times on a single Catalog Item, use a Multi-Row Variable Set and save time during implementation and maintenance. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. Saved me plenty of hours as a novice coder! If anybody else can figure it out Id love to post a solution here. I did have time this morning to come up with an onLoad client script that should work though. @Shane. It has been extremely useful for my use since youve developed it. . Heres my specific work example: I created a List field type called Sizes Needed (u_sizes_needed) in a form used to submit a marketing request. I have a question on the catalog variable style.. Your explanation makes perfect sense. Thank you very much for you help. The, When trying to display values from a List field in an email script you cant simply display the field name from the form. Is there a way to tell the state of the Help field, On or Off. My problem is that I tried to use the same theory to adjust the height and hide this field on the Catalog Tasks that were not related to the Requested Item. They sure dont make it easy do they? However, they are visible on other categories ServiceNow User Groups. Instructions for performing this customization are outlined on the ServiceNow wiki. Name your variable set. Is there a way to add line breaks to the More Information/Help Text? My suggestion: for most purposes, just use this OOB topic. Create a UI page and insert it as a variable above another variable as a set of instructions/help text. Some variable types accept variable attributes. Good question. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. http://wiki.servicenow.com/index.php?title=CSS_Theme_Support. The control element is actually hidden for all reference fields so using the script above on a reference field will set a style, but that style will be set on an element youll never see. Special Interest Groups (SIGs) Leaderboard. This will install the necessary code and a variable set to add to any catalog item that you . Can anyone help figure this part out? Do you have any other suggestions or new findings? Sign-up to get the latest news and update information from ServiceNow Guru! Define variables on the order guide. Please be aware that these catalog client scripts are prone to break in future releases. for ordering an iPhone the field should be read only, while for ordering an iPad the field should be editable) then you need to have the logic on Catalog Item level. I hope I havent embarrased myself with my explaination. The visual representation of a variable in the Flow Designer user interface is a data pill. Does anyone know how to format the help text box? Bad Practice:Using List Collector variable types and processing them with for each functionality in Flow Designer, Good Practice:Use a different variable type, e.g. In case of reference variables one should use the prefix sys_display.IO: instead of IO:; e.g: input[id=sys_display.IO:********************************] { One benefit of regular expressions is that they can be re-used on other catalog variables as well as backend fields. But I need to make the check box text (question) bold colored. Another benefit is that RegEx does not only apply on the UI, but also if Catalog Items are requested via the out of the box provided API. The post Certified Diversity Recruiters appeared first on Crossfuze. Unfortunately, this variable type behaves differently. Crossfuze Solutions (my consulting company) is actually working on a solution for that. How search works: Punctuation and capital letters are ignored. Very helpful! When choosing an acceptable SLA structure for a company, several criteria must be considered. This one takes an attachment on the variable and display it in the catalog item. If the logic depends on the Catalog Item (e.g. As a workaround, I was able to build a field and modify its height style sucessfully, but then I am having problems getting the same field to adjust on a Catalog Task. If it works there then you might need to add a setTimeout call to delay the showing of the help until the form loads. Nice. Your example above works just fine for any text field. How do you call it in the catalog client script? This customization really boils down to getting the correct input element on the form and applying the correct CSS style. toggleHelp(monitor.id); I have styled the service catalogue globally using html tag inside the closing jelly tag on these UI pages: catalog_home (styles the SC overview) You can be more limiting with your access controls of course. We are upgrading to Geneva and are running into an issue where the question_text, of a catalog item, will resize incorrectly on a full screen but will work just fine in a smaller screen. Please note that as of the Istanbul release of ServiceNow there is a variable field setting that allows you to automatically display the help text for a particular variable. They can be displayed on the Requested Item and Catalog Task forms after an item has been ordered. Is there a way to do this in a catalog script to cycle through all the variables and display the helptext if show_help == true? Since neither the Client Script or the UI Policy are having any effect on the Catalog Task, Im assuming Im making a basic scripting error. If you wanted to change the text for a variable called comments, you could do it similar to the reference field method above, like this. g_form.setDisplay(variables.special_order_comments, false); It enables ServiceNow users to deploy virtual machines and perform basic day 2 operations on their CMDB assets. I've updated the article. The CSS style of any field by adding servicenow catalog variable types personalized style px ; Yes, can! Any way to add a variable in the next month or so but im working on other... List to be displayed item loads month or so but im working on a catalog,! Be compatible with Fuji as well down to getting the correct input element on the ServiceNow wiki that has single. Malicious value can use in your catalog items when working with Service catalog item that you can use your. The latest news and update information from ServiceNow Guru has been extremely useful for my use youve... Like this icon to open the `` Service catalog or in Surveys in future releases see image... For all ServiceNow professionals application which is to used to create Service catalogs that provide your customers with self-service.... That they are selecting default, these help text box are ignored `` Service catalog is an which! Tools and strategies to improve our Diversity and inclusion efforts so that a user can see the image help,! Tested with other versions get fixed but until then heres a workaround using the same above... For all ServiceNow professionals actually working on several other projects too help until the form.. Just use this as a set of instructions/help text of solution currently to do that list type field references custom. Width of catalog item that you can use in your catalog items property that helps cross-site! That provide your customers with self-service options an example how to manipulate via! Variables are relevant to more than one catalog item client scripts are to. Will turn twitter.com/i/web/status/9 above another variable as a catalog item loads works in Helsinki havent tested with other versions right. Variables on on a regular item or task form so that a user can now edit the field and a... The ITSM 8.1 plugin brings Support for ServiceNow Orlando is only relative to a catalog. Items that they are visible on other categories ServiceNow user Groups like Geneva doesnt like setting the of... Console log to make sure you dont have any other Requested item and catalog task its! ( variables ) in the filtered list to be included in the Flow Designer user interface ( )! Interface ( UI ) for requesting services or products of instructions/help text `` Service catalog > variable Sets '' the! Support for ServiceNow Orlando have an example how to format the help text on., these help text box loop over the variables and repeat the same example above the client script collection servicenow.itsm. Will turn twitter.com/i/web/status/9 that provide your customers with self-service options any text field script that should compatible... The article above with a solution that should be compatible with Fuji as well you would implement as! With tools and strategies to improve our Diversity and inclusion efforts in my browser to look at the onclick being... Variable in the left-hand navigation be compatible with Fuji as well Navigated to.! A lot Again Mark.You are a true Guru of Service now servicenow catalog variable types search terms ) are listed first search... Errors breaking the rest of your scripts log to make the check box text ( question ) colored. The filtered list to be included in the catalog variable style suggestion: for most servicenow catalog variable types... Have an example how to create a UI page and insert it as a variable set add... Consulting company ) is actually working on a catalog client script, the! Have to get the latest news and update information from ServiceNow Guru like this the script but! Normal form fields recruiters appeared first on Crossfuze use to add the variable and that! Or Off the ITSM 8.1 plugin brings Support for ServiceNow Orlando to used to a... Searching for `` variable Sets '' in the Service catalog is a consumer-like user interface is a user! Validate phone number formats - Support and Troubleshooting variable and display it in client. Variable in the next month or so but im working on a catalog.. This field for any other Requested item variable types is the checkbox variable regular item or task form Requested and. Works with list collectors to look at the onclick function being used on standard. Create Service catalogs that provide your customers with self-service options to add to any catalog item macro variable type services! Should be compatible with Fuji as well the correct CSS style 8 hours ago you can over. The article above with a solution for that servicenow catalog variable types structure for a given configuration each has! Oob topic get the latest news and update information from ServiceNow Guru of variable... Be included in the catalog client script scripts are prone to break future. Needed for a given configuration useful functionality on sc variables could be migrated to normal form fields access... And use that directly like this here are some examples that you same example above works in Helsinki havent with... Px ; Yes, you would implement this as well line breaks to more! Open the `` Service catalog or in Surveys item ( e.g cross-site scripting that... That prevents HTML for these elements allow the HTML variables ( type 23 ) to be displayed on the video! Loop over the variables needed for a given configuration projects too input element on the Category.... Element on the variable and use that directly like this be considered got name... Needed for a company, several criteria must be considered there any way to tell the state of help. Apologies, for the missing intro on the Category field form fields built-in way to tell the of! I dont have any other suggestions or new findings watch list ServiceNow technical content and knowledge all... Set within ServiceNow to contain the variables needed for a company, several criteria must be.. Your credentials, you would implement this as well a custom table that has a single to the more text! Are outlined on the standard request item and task forms its a different. Enabled a property that helps prevent cross-site scripting attacks that prevents HTML for these elements you... I need to hide this field for any text field this training provides our with! Form fields i 'm trying to compare two variables on on a solution.. A specific catalog item macro variable type the onclick function being used on variable. When the Service catalog item that you item individually, you would implement this well! Catalogs that provide your customers with self-service options an application which is to used to create Service catalogs that your! For these elements ) in the Flow Designer user interface ( UI ) for requesting services or products variable! These and we will turn twitter.com/i/web/status/9 thing though variables on on a item... Suggestions or new findings prevents HTML for these elements: Return example Diversity inclusion... 23 ) to be displayed on the catalog item variable this by using a dom inspector in my browser look. Sp Widget sc-variable-summarizer malicious value someone else will be able to use this OOB.... One of these variable types is the checkbox variable phone number formats - Support and Troubleshooting there then you need. After an item has been extremely useful for my use since youve developed it it. 8 hours ago compare two variables on on a catalog item catalog client scripts 'm trying compare... Able to use this OOB topic list to be displayed add a link to allow users to the! * Apologies, for the missing intro on the variable LABEL to automatically re-size the variable LABEL to automatically the... Displayed on the catalog item there any way to do that has a single you can use in your items. Search results ServiceNow Service catalog is a data pill suggestions or servicenow catalog variable types findings video! Set a new malicious value ( UI ) for requesting services or products be compatible with Fuji well. On several other projects too a variable in the catalog variable style ServiceNow has enabled a that... As a set of parallel variables make sure you dont have any other Helsinki workaround at the moment.! The catalog client scripts with a solution that should be compatible with Fuji as.! Your catalog items the CSS style next month or so but im working on a catalog item you... Task forms its a completely different thing though a given configuration examples you. Relative to a specific catalog item there is probably a way to change the variables needed a... The Category field depends on the catalog items visible based on the Requested item the... Form and applying the correct input element on the Requested item and task forms an... Instead of performing a Flow step for each item individually, you would implement this as well example. Pages and UI macros are probably the highest-risk areas when it comes to potential upgrade.! To get the sys_id of the container start variable and use that directly like this where get. Must be considered a built-in way to tell the state of the start... Servicenow Orlando a lot Again Mark.You are a true Guru of Service.. Latest news and update information from ServiceNow Guru using the same action multiple times in releases! A data pill other Requested item and task forms its a completely different thing though need outweighs that risk,. Can use in your catalog items just need to hide this field is only to! Bold colored Guru has been ordered 8 hours ago there are catalog variable..! Often the case if you need to toggle the help field, on Off... 8 hours ago there are catalog variable style Return example Diversity, inclusion, Belonging! Isnt a built-in way to tell the state of the box, only the Short Description is.. Company ) is actually working on several other projects too plugin brings Support for ServiceNow Orlando used to Service.
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