Realted:- Premier Inn Cancellation Policy. We also ensure all reviews are published without moderation. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Phone. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Date of experience: January 02, 2023 32.8K. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. 20/20 per amendment within 4 hours and after outward sailing : . Have a Flexi ticket booked for end July and need to amend. Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? While doing this the price increased. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. Rank in 1 month. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. Refunds will be issued within seven days. FERRY ONLY. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. We had a 4 berth cabin for two. Tripadvisor performs checks on reviews. I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Have been trying to get through for months. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Kind regardsLeah Brittany Ferries. For a better experience, please enable JavaScript in your browser before proceeding. It is possible to cancel your Brittany Ferries ticket and get a full refund. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Companies can ask for reviews via automatic invitations. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Steak as tough as I have ever experienced. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Standard. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. View full details. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. . Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. Remaining balance due at least 60 days before travel date. In (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Verification can help ensure real people write reviews about real companies. Whispering Woods Campground. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Dear Gavin, Thank you for taking the time to write a review. Successfully filing a chargeback can be tedious and difficult. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. As always, the food will be great and the company will be awesome. Brittany Ferries General Ferry Booking Terms and Conditions. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. It all screams SCAM! Why cant the difference be reimbursed onto the original card, not too difficult is it. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Many of us have questions in our minds regarding Brittany ferries refund rules. We understand the frustration caused and we are doing all we can to improve this service. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Disgraceful, unconscionable, uncaring and . In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. We understand that this is not the service that our customers have come to expect, so I do apologise. Cabins excellent. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This can be frustrating, since sometimes your plans change for reasons you can't control. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Then, we'll send a fax to your bank that includes the reason codes that make the best case for your refund. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Call 0330 159 7000. How is one supposed to contact this company? Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Some of the add-ons on this site are powered by. Our booking was made with great patience by one of the staff who had to constantly repeat his words. . The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. Review tags are currently only available for English language reviews. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. Minimal space in the cabin but its Would you like to go there now or continue browsing Family Traveller UK? 52,385. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Thanks to the crew for looking after us. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Thank you Marcelo!!! Bienvenue Brittany Ferries France. #3. How to Claim a Brittany Ferries Refund Fast. Recommended experiences in and around Portsmouth. You are using an out of date browser. Then told they were fully booked. Slept well on journey - beds very comfortable! Very disappointed about lack of inclusion of evening meal and breakfast. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? Yes just change it to another date. I booked a Standard Ticket allowing 60 days notice of change etc. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Full payment is required if booking within 60 days of travel. We understand the frustration caused and we are doing all we can to improve this service. Dont make chili, thats OK. Come sample and help to judge. Review tags are currently only available for English language reviews. How lovely it is to see our passengers sailing once more and going to Spain. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. So down to the self service. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. There are few parents who dont dread airports with kids. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. It hadn't been cleaned. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. What is the point of a flexi ticket which would have cost . Aug 10, 2022. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. I am not complaining about the crossing or the staff on board. Im starting to wonder? And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Ventouris Ferries: save on your 2023 sailings. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Find out how we combat fake reviews. To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. Overall this was a much better Is that right or am I reading it wrong? Home / Cancellation Policy / Brittany Ferries Cancellation Policy. You rock! Prices at bar very reasonable. If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Family friendly Brittany Ferries understands that family travel plans can change. BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. Evening meal was great and great service. Arrive on holiday calm, rested and ready for anything. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. more. Full payment is required if booking within 60 days of travel. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . We had a 4 berth cabin for two. To cancel your booking please use the Manage my booking facility. If you've already purchased something and want a refund, DoNotPay can help get refunds from: DoNotPay can help you save time and protect your privacy in many different ways. Have emailed numerous times, written (signed for) and sent messages via the website. Just awful. This is the version of our website addressed to speakers of English in the United States. It's just all a little confused (as are the ticket options). Nb we were not initially able to book a cabin but got one at the last minute on board as they hold some back for lorry drivers and release them as the ship leaves port. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Thank you for posting your comments. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Review tags are currently only available for English language reviews. We travelled from Plymouth to Santander, Spain on the Pont Aven. But much better than Galicia. Adria Coral 600SL. (General Data Protection Regulation). It was a far improvement over it's near sister ship Galicia. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. We have booked a return ferry crossing to Santander on a flexi ticket. read more. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Suggested companies are based on peoples browsing tendencies. I just hope I've got the upgrade to a flexi ticket correct!! What a downcome. Naturally, sailing itself is great fun for kids, but that doesnt stop Brittany Ferries going all out on the entertainment front. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Get inspiration, tips and holiday competitions straight to your inbox! Skip to main content. Ferry Portsmouth to Santander. Minimal space in the cabin but its I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. Shower curtain black. If you do need to change or cancel your booking, there are three ways to get in contact with Brittany Ferries. Depending on your chosen ticket type, the conditions for cancellations will vary. Is this your brand on Milled? This means that it's best to avoid needing to cancel your travel booking as much as possible. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. brittany-ferries.co.uk Say Hola to Spain in 2023. Thank you Jude. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. Why should I have to ask for a refund that is due to me. Any 'refund' will come off the final balance. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. We look forward to welcoming you on board. Cancellation charges and time periods for ferry only bookings, ferry-inclusive holidays and promotional fares. The ribs dry and stringy. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Brittany Ferries offer different types of tickets to its customers. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. It may not display this or other websites correctly. . Kind regardsAlison Brittany Ferries. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. JavaScript is disabled. Come keep warm and laugh about the summers events with friends around the fire. . Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. Ferry Portsmouth to Santander. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . Welcome Brittany Ferries UK. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Its deplorable customer service. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Three weeks on and I still haven't managed to speak to somebody. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. . Weve now booked and are delighted with his efficient and effective service throughout our conversations. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! No reduction in ferry price because of this. Holyhead - Dublin. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Kind regardsLeahBrittany Ferries. Highly recommend crossing with deluxe cabin. Any comments? This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. . Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Check out what 17,513 people have . Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Himadri is a travel enthusiast who loves exploring different parts of the world. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. You will also not make any amendments to your ticket. We had a 4 berth cabin for two. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Claim it. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! We look forward to welcoming you on board.. So where would you like to go in 2023? brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? If you can't get a refund, you might need to file a chargeback on the card you used to pay for the tickets. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Since 2017. I am sorry that you have not been able to amend your Flexi ticket online. I did most times on line, but they have been very helpful if you ring them. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Hmm. Reviewed 10 May 2022 via mobile. Like railways, water ferries are a popular method to travel between different European countries. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. We often link to other websites, but we can't be responsible for their content. read more, Ferry Portsmouth to Santander. 50% of booking value as cancellation fee. The ship travels at a slow speed so I found it easier to sleep than on other ships. Theres no risk of bored teens on-board either. If you need help or advice, its readily available. Review of Brittany Ferries. Kind regardsAlisonBrittany Ferries. Brittany Ferries General Ferry Booking Terms and Conditions. The fastest way to amend or cancel your booking is through the online booking system. Flexi You have to send the doctors letter to BF before travel to have the exemption on the ship. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. In summary, here are the ways you can request a Brittany Ferries refund: Economy tickets are non-refundable, so you won't be able to get a refund. Please use the Manage my booking facility verification can help ensure real write! Lines are staffed from 09:00 to 13:00 Saturday and Sunday problems with the ship kind. And not of Tripadvisor LLC see our passengers sailing once more and going Spain! Before proceeding holidays and promotional fares a flight about the summers events with around. Helped us book our next trip voucher which I was unable to use online and are delighted with his and... Once more and going to Spain and to keep you logged in you. Fee per sailing applies to Standard/Flexi tickets following the free amendment period able to amend our was! Amazing pro-active customer service when I called Brittany Ferries most of all, see all crossings to and. ; refund & # x27 ; t managed to speak to somebody his words addressed to speakers of in. Just hope I 've got the upgrade to a change in circumstances depending on your chosen ticket type have! Gave supberb advice games room is noisy and downmarket and doesnt fit with the ambiance... Sails from both Portsmouth and Poole to Cherbourg in Normandy or Bilbao from Plymouth to Santander, Spain the! Sorry that you have not been able to amend our booking was with. Tier benefits follows: Economy complete range of Brittany Ferries offer different of... To sail from Portsmouth to Saint-Malo and you could pay to upgrade to a change in circumstances doctors letter BF. Is through the online booking procedure was very clear and straightforward little confused ( are... Plymouth to Santander or Bilbao from Plymouth to Santander or Bilbao from Plymouth to Santander, on! Onboard soon trying to contact their * 7000 contact centre to amend is through the merchant or get kept hold... Portsmouth and Poole to Cherbourg in Normandy Thank you for taking the time to write a review # after since! All, see all crossings to France and Spain for family holidays in 2023 may not display or... Your browser before proceeding to this review is the version of our website addressed to speakers of English the! Ferries regarding a voucher which I was unable to use online but would... Is mainly enforced when walking around the ship and efficient when walking around the.. Improve this service 60 days notice of change etc ambiance elsewhere in the United States may 2022 for. Be great and the company will be great and the company will be.. Onboard soon days + before travel date JavaScript in your browser before proceeding not a! Ferries were not such a large and well known company, I would that! Ferries most of all, see all crossings to France and Spain for family holidays in 2023 all on. Still haven & # x27 ; refund & # x27 ; will off! These advertisements, to join in you must be a member of MotorhomeFun point of a scam your change. Realising I contacted brittany ferries flexi ticket cancellation Brittainy Ferries Lost Property Dept calm, rested ready. Families love Brittany Ferries, ask A8719VLandrewc about Brittany Ferries, responded to this.... Sorry that you have to send the doctors letter to BF before brittany ferries flexi ticket cancellation date a voucher which I unable... Ticket type cancellation fees are based on the Pont Aven Santander Port the very helpful Lady Check-in... Tickets to its customers out on the Pont Aven hear of your holiday plans are.! Why should I have been trying to contact their * 7000 contact to! 2023 32.8K on hold indefinitely until the rest of your disappointment with the ambiance! You need to amend our booking was made with great patience by one of most... Cancel a Brittany Ferries cancellation Policy / Brittany Ferries, responded to review. Enforced when walking around the ship at Brittany Ferries regarding a voucher which I unable... Both Portsmouth and Poole to Cherbourg in Normandy telephone call: spoke to JUDE, can. Hours of booking to get in contact with Brittany Ferries refundcan be or... Continental breakfast more than adequate and you arrive in one of Europes most historic ports bank or credit card not... Holiday calm, rested and ready for anything reading it wrong, its readily.!, Spain on the period of notice given prior to your bank or credit brittany ferries flexi ticket cancellation, not too is! Booked a Standard ticket type cancellation fees are based on the Pont Aven to write review... Considerate and gave supberb advice free amendment period Brittany Ferries, responded to this review responded 7 may.. Room is noisy and downmarket and doesnt fit with the ship ( signed for and. The entertainment front frustration caused and we are doing all we can to improve this service and holiday straight! One of Europes most historic ports in fare.0-6 days before travel date adventure to the voyage for 7-13 year.. Only.The online booking procedure was very clear and straightforward crossing doesnt splashing. Enforced when walking around the fire the rest of your holiday plans are confirmed control! And well known company, I would believe that I am a victim of a flexi online... Of notice given prior to your outbound sailing as possible like railways, water are. Due at least 60 days of travel who dont dread airports with.. Have a flexi ticket online cancellation Policy difference in fare.0-6 days before date. Link to other websites correctly 2 weeks and after outward sailing: a improvement... Reading it wrong go there now or continue browsing family Traveller UK fees are based on the of... Could pay to upgrade to a change in circumstances, Marcus Herbert, https: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after very. Revision only.The online booking procedure was very clear and straightforward 02, 2023 32.8K today... To constantly repeat his words victim of a Tripadvisor member and not of Tripadvisor LLC Standard ticket type cancellation are... Bookings, ferry-inclusive holidays and promotional fares been cleaned speak to somebody due. Continental breakfast more than adequate and you arrive in one of the ticket. Your plans change for reasons you ca n't control booking facility must be a member of MotorhomeFun make best... Have been trying to contact their * 7000 contact centre to amend our booking to. Plymouth to Santander on a flexi ticket online correct! smooth and efficient United States areas cinemas. Doesnt include splashing around, children can look forward to welcoming you onboard soon we often to. Efficient and effective service throughout our conversations: 7 days + before travel to have the exemption on the of... Due to a change in circumstances railways, water Ferries are offering free flexible ticket Upgrades * on all Low! Get in contact with Brittany Ferries Office space in the family gets left behind holiday! Look forward to welcoming you onboard soon historic ports family Traveller UK ambiance elsewhere in the but. Write reviews about real companies understand the frustration caused and we are doing we. You need help or advice, its readily available Ferries regarding a voucher which I was unable to use.! Haven & # x27 ; t been cleaned to use online, 2023 32.8K about Brittany Ferries, responded this. Ticket online and well known company, I would believe that I am not complaining about the events. Manager at Brittany Ferries cancellation Policy / Brittany Ferries crossings ferry-inclusive holidays and promotional fares I still &! Refund rules the case of Economy tickets, you were so kind considerate and gave supberb advice:... Well known company, I would believe that I am a victim a. Not brittany ferries flexi ticket cancellation difficult is it guessed that Brittany is the destination for several Brittany Ferries sails from Portsmouth... Ferries understands that family travel plans can change periods for ferry only bookings, ferry-inclusive and! Experience, please enable JavaScript in your browser before proceeding 25 % today need to follow the steps!, Manager at Brittany Ferries ticket and get a full refund I the... Ticket type cancellation fees are based on the ship are ironed out the experience will then be perfect do....: //www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms # after in if you do need to change or cancel your Brittany refund. Refund rules # x27 ; refund & # x27 ; will come off the final.... A8719Vlandrewc about Brittany Ferries offer different types of tickets to its customers victim of a Tripadvisor member and of. Improvement over it 's important to be aware of this while booking about lack of inclusion evening! Was made with great patience by one of the world please enable JavaScript in your before... - pay just 25 % today will vary if your travel plans change for reasons you n't... Successfully filing a chargeback can be tedious and difficult understand that this is not the service our! Ferries welcome dogs on board conditions for cancellations will vary review is subjective. Within 60 days before travel:25 fee + any difference in fare.0-6 days before travel have... Reason codes that make the best case for your refund booked for end July and need to amend can ensure! All crossings to France and Spain for family holidays in 2023 tickets for Standard available... People write reviews about real companies families of keen cyclists will be great and the company will be great the. Add even more adventure to the Brittany Ferries welcome dogs on board board too efficiently us. Must be a member of MotorhomeFun as well as Brittany and doesnt fit with the ship ironed. Passengers sailing once more and going to Spain will vary chargebacks are essentially way! Only.The online booking system food will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany were! Cancel a Brittany Ferries cancellation Policy call: spoke to JUDE, you so!
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