Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. Contact Us. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. If you are interested in joining our team and have a desire to serve. Main Store Bldg. Pershing Park Express with Class Six Bldg. VetVerify is a shared verification service of the four military exchanges (AAFES, NEXCOM, MCX and CGX) that supports the Veterans online shopping benefit by verifying Veterans who cannot be authenticated by the exchanges alone. We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. Every cent we earn goes back to our customers in one form or another. Gas pricing is a very complex issue, greatly impacted by world markets, political and economic factors. on motor fuel. We operate almost entirely on money earned from the sale of goods and services, not tax dollars. Exchange Post. At a minimum the Exchange does weekly surveys of at least five locations selling motor fuel, deemed by the local GM to be the competition, and establish the Exchange price equal to the lowest price surveyed for each grade of fuel sold. The Army & Air Force Exchange Service remains committed to increasing the value of the Exchange to its customers while continuing to give back to the military community. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. . Sat 0900-1800 The Exchange in-store return and refund policy is in line with the majority of our competitors. Steven Smith Mon-Fri 0900-2000; Sun 1000-1800 Base . Please feel free to email me. Returns & Exchanges. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. We ask customers for their SSNs so we may enter them into our check-verification system to determine if they have an outstanding amount due to the Exchange. FAQs. We require contact information to ensure our reviewers are real. We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. We are truly Family Serving Family at the Exchange. 1. Inspection; Testing & Evaluation; Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. HR Office (253) 964-2522. Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation (MWR) programs. We at Joint Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities. Welcome to Tyndall AFB located in the panhandle of Florida. CONUS DISTRIBUTION CENTERS . Langley Air Force Base The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. Get exclusive email-only offers and advance notice about sales & events. Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. Get exclusive email-only offers and advance notice about sales & events. Okinawa, 1-512-672-7560 We serve as a partner with the MWR community to improve the quality of life for today's military family. The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all fiscal transactions. In addition, we adopted a "14-day price guarantee" policy. Chris DeBrier August 14, 2017. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item guaranteed up to14 days after purchase. Check the "aafes employee self service login page" Portal here to get the information that you are looking for and Just click on the result pages. This means customers can take the item home that day! The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. Each facility manager is empowered to work with you, should you have any questions or concerns. Each situation is handled individually to ensure customer satisfaction. As a federal instrumentality, the Exchange is subject to DoD regulation concerning use of our resources, to include support of individuals, groups and units. Shop Army & Air Force Exchange Service DEALS CLEARANCE WEEKLY AD Tyndall Main Exchange Tyndall Main Exchange 220 Mall Lane, Suite 2 Building 950 Tyndall AFB , FL 324035555 United States Store Hours: Mon-Fri 0900-1700 Sat 0900-1700 Sun Closed Phone: 850-286-5880 HR Office (850) 678-7111 Ext 227 Food Court COVID-19 Notice Our policy is to ensure customers are completely satisfied. Exchange By The Numbers. Dan Daniel DC Customer Service Office: (757) 888-2827. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. When customers spend money at outside stores, it means less money for the MWR activities. AAFES also supports deployed troops with programs such as Gifts from the Homefront and Help Our Troops Call Home. These programs allow any American to show support for those fighting for freedom by sending gift certificates or prepaid phone cards to deployed troops. 220 Mall Lane, Suite 2 Please allow us to explain our overseas gas pricing policy. Download Adobe Acrobat to view pdf documents. Civilian Sun 100-1700 . See details and enter for your chance to win! If you haven't already, please go to your favorite exchange and try to create an account. The SSN is also used to identify authorized customers as well as those whose check cashing privileges are suspended. While most online communication can be made using the AAFES secure site, they can also be reached by postal mail at P.O. that traditional brick-and-mortar businesses do. It's the Exchange's mission that gives us a clear reason for being. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. 2023 The EXCHANGE, You can also search by City/State or Base Name. The Exchange, as a U.S. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. Hours Not Provided As prescribed by the Naval Tax Free Administrative Office, and the Italian Ministry of Defense, coupons will only be refunded for 60 days after expiration date. Have an item to return? Contact . Commissaries are funded by tax dollars and sell groceries and other household merchandise at cost plus a five percent surcharge, which is used to pay for commissary construction and renovation projects. . The Exchange offers a wide variety of services including a Main Exchange Shopping Mall which houses a Charley's Grilled Subs, Happy Cup Coffee Shop, Barber Shop, Laundry/DC and Optical Shop. Unknown. Nicholas Nguyen General ManagerMacDill AFB. Additional information can be found online under the Privacy Notice link located at the bottom of this page. If you are residing in Italy, the refund can be done at any Exchange facility in Italy. My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction please feel free to contact me. The Exchange is headquartered in Dallas, Texas, and its Director/Chief Executive Officer is Tom Shull. Once the customer has owned the merchandise longer than the period of time specified and experiences a problem, the manufacturers warranty provides customer protection. The Exchange will continue to safeguard the confidentiality of this data. They support the Director/CEO, the Board of Directors, the Chief Operating Officer, plus the CONUS, Pacific and European Region staffs, our primary operating officials. Building 950 Working together, we provide the best possible services to the most important people - our soldiers, airmen and their families. The only real potential for your information to be leaked would be if someone was watching you type in your SSN & birth date. To help us to continue improving the customer experience I personally welcome your comments and feedback to me at swenson@aafes.com. Rounding to the nearest nickel has been used in American Military communities overseas since 1980. AAFES BASE EXCHANGE - 13 Reviews - Department Stores - Bldg 1250, Wright Patterson AFB, OH - Phone Number - Yelp AAFES Base Exchange 13 reviews Unclaimed $$ Department Stores Frequently Asked Questions about AAFES Base Exchange What forms of payment are accepted? You barely have time to take a lunch Was this review helpful? See details and enter for your chance to win! Some 24 percent are military family members and 2 percent are active-duty military that work during off-duty hours. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. When military members deploy to remote locations around the world, AAFES is right there with them, offering products and services to bring Soldiers and Airmen a taste of home. Sun 0900-1800, 254-532-7200 Customer Service Representative (Former Employee) - Lakewood, WA - September 23, 2022 The workload was manageable as co-workers would often help out when they saw the need. Guard/Reserve On behalf of the entire Fort Hood Exchange staff, we welcome you to YOUR Exchange. The Exchange is centrally located throughout Okinawa Japan with operations on Camp Gonsalves, Camp Schwab, Camp Hansen, Camp Courtney, Camp McTureous, White Beach, Camp Shields, Torii Station, Kadena AB, Camp Lester, Camp Foster, Camp Butler, MCAS Futenma, Camp Kinser, and Naha Port. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. Fairchild AFB, WA 990119447 Military Exercises & Contingencies. Mon-Sat 1000-1900 . The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. Complex issue, greatly impacted by world markets, political and economic factors our! 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